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Frequently Asked QuestionsIntroductionWho we are - Factory Direct Magazine Apparel Online Store
AlohaMate.com strive to be a brand name aligned with Magazine Apparels from HK, Korean, Japan, and Singapore. We mainly focus on selling Japanese and Korean ladies fashion. We aimed at providing a wide range of trendy products and one-stop service to worldwide wholesale companies and retail shops.
Why should I order from AlohaMate?
Convenience ? In one place, AlohaMate lets you have direct access to hundreds of certified factories, see the broad selection of products they're offering, and order from them safely and quickly, whenever and wherever it's convenient for you. The latest, quality products ? You get access to the latest products straight from factory floors. We impose our standards on member factories, ensuring that their products are compatible, quality tested, and 100% new with warranty coverage that will get honored.
Can you ship to my country?
We ship to all countries worldwide.
How do I order on AlohaMate?
1. Take a minute to register with AlohaMate for free. (optional)
2. Login to the AlohaMate shopping system.
3. Search or browse for products, and if you wish to buy an item, click Add to Cart.
4. On the Shopping Cart page, enter the quantity you want and click Update Cart to update the subtotal. Click Continue Shopping to shop for additional products or Checkout to begin the checkout process.
5. Check and confirm your address, write your comments if you have instructions to give. Choose the shipping method and click Continue.
6. Chose the payment method and click Continue.
7. Confirm your order, enter your payment information, and wait to hear from us!
How do I specify a larger quantity for an item?
When you add an item to your Shopping Cart, you will see a default quantity of 1 under the Qty. column. Change the quantity to the amount desired and click Update Cart. The Shopping Cart will now reflect your new quantity. You may then click Continue Shopping to shop for more items or Checkout to start the checkout process
Where are you located?
Our Singapore operation is located at 45 Jalan Mata Ayer, Singapore 759130 which is our stock outlet. Please do not walk in as it is not a retail store. Our Hong Kong operations are located at Unit B, 2/F, High Fashion Centre, 1 - 11 Kwai Hei Street, Kwai Chung.
Placing OrdersI want to buy more, but your stock is insufficient.
AlohaMate's advanced information platform automatically notifies the appropriate factory, so we will have replenishment stock in about a week or two after we receive your order and payment.
How do I cancel my order?
You may change an order online up until you click Confirm Order during checkout. Once you confirm, we will not process the order until we receive payment. So if you'd like to cancel the order, just don't send us payment and we won't process the order.
If you have already completed payment, please email us as soon as possible. We will try to make necessary arrangement with you.
What is your minimum order quantity (MOQ)?
We have no minimum order sizes or volume requirements. Whether it's one unit or a full container, buy only what you need.
What does my order status mean?
1. Incomplete - This means we have not received the information about your payment.
2. Processing - This usually means we are preparing and packing your order.
3. Waiting for bank transfer - This means we are waiting for your payment through bank transfer, this usually takes 2-7 days.
4. Shipped - This means your order has shipped.
5. Cancelled - This means your order has been cancelled.
Can I change my order after I've already paid for it?
Please always inform us first if you wish to make changes to an order you have already paid for. Your order may have been processed or sent out already. If you want to make changes, please let us know immediately. If you email us asking to make changes, we will hold the order until you have confirmed your instructions.
PaymentsWhich payment methods do you accept?
AlohaMate.com accepts Visa, MasterCard, American Express and Discover through PayPal account.
We also accept Visa and MasterCard through Paymate account.
Finally, we accept secure direct bank transfers to our bank accounts in Singapore and Australia. Customers ordering from Singapore are encouraged to use bank transfer via POSB or DBS online banking. For Australian buyers, online fund transfer is available to our Australia bank account, Citibank in Sydney, Australia.
What is PayPal?
PayPal is an online payment service owned by eBay, one of the largest and most well known Internet companies in the world. Through PayPal, buyers can make payments from their credit cards, debit cards or bank accounts without revealing account numbers and other financial information to us. More information is available at http://www.paypal.com.
What is Paymate?
Paymate is a secure, accurate and reliable Internet payment service available to individuals, businesses and other organisations.
You can use Paymate to make secure payments to us, without divulging your personal or financial details. You can use a credit card to make a payment. You do NOT need to be registered with Paymate to make an Express Payment via credit card!
Who is Paymate?
Paymate Pty Ltd is a privately-held company incorporated in New South Wales, Australia and headquartered in Sydney. Paymate is established in July 2000 and provide information, risk and financial management services tailored for global e-commerce. They provide secure, reliable and innovative Internet-based payment services to individuals and businesses selling in Australia and New Zealand and clients buying in 52 countries around the world. More informatio on Paymate can be found at www.Paymate.com.au.
Where is the bank transfer information?
Please proceed to Checkout with your order. Once you select bank transfer as your payment method, our bank information will appear and you may note down our Bank Account Details. We offer bank transfer to Singapore bank, DBS, POSB, OCBC and Citibank.
How do I pay via PayPal?
During checkout in our website, choose PayPal as the payment option. Once you click Confirm Order, you will be transferred to PayPal to enter the details of your payment. For your security, your account number and other financial information will remain securely with PayPal and not be communicated to us
I'm having problems during checkout, especially concerning connectivity to PayPal and Paymate
During checkout in AlohaMatae, if you choose to complete the payment online, you will be redirected to either PayPal or Paymaye to complete the transaction. On some occasions, the payment transaction cannot be completed. The most common problems are:
1. Network timeouts during transferring from SourcingMap to PayPal or Paymate screens.
2. A toolbar you may have installed in your browser is preventing a Javascript redirect to the payment screens.
3. Javascript is disabled in your browser.
In such cases, your order status will remain Imcomplete and this order is considered void. Please try to disable any toolbar functions or enable Javascript in your browser. Then, restart your browser and place the order again.
I can't complete my payment with PayPal because it's telling me that my order has already been paid for. What should I do?
There may be a network problem with PayPal. If you are consistently having problems when you try to pay with PayPal, try paying by Paymate or bank transfer.
Tax, Customs, and DutiesDo I have to pay import taxes and customs duties?
Products are shipped out of Singapore or Hong Kong so your country considers them import goods and it may charge you import duties depending on the type of products and their value.
AlohaMate charges you only the cost of the products you order and their shipping. As local laws, systems, codes and practices vary widely among countries, we are unable to collect any taxes or duties that your local authorities may impose upon you. This is the buyer's responsibility.
If you are familiar with your local regulations, however, we will be glad to follow your instructions concerning labeling, packaging, and invoicing, to aid customs processing and appropriate tax assessments of your packages. Just leave these instructions in the comment box on your order so that our staff can follow them.
What if my parcel is held by local customs?
Please understand your country's customs regulations and import duties prior to placing orders with SourcingMap to avoid any unexpected surprises. As local laws, systems, codes and practices vary widely among countries, we cannot be held responsible for packages that are held by your customs authorities or the taxes and duties they impose.
We will gladly follow your instructions concerning labeling, packaging, and invoicing to aid customs processing and appropriate tax assessments of your packages. Just leave these instructions in the comment box when you order so that our staff can follow them
Warranty and Return PoliciesWhat is your Return Policy?
At AlohaMate, your satisfaction is paramount and we strive to deliver and to please as much as we could. However, items sold cannot be refunded nor exchanged. We will inspect items before posting out. And postage charges for all exchange to be borne by buyer. Exchanges are only considered for prominent manufacturer's defects. However, the original and return shipping and handling charges will not be refunded or reimbursed under all circumstances. And we are not responsible for returned products lost in post. To return your purchase, please contact us via our contact us online form, by email or MSN chat.
Shipping and DeliveryShipping Cost for worldwide buyers
We have a built-in shipping calculator online in our website that enables you to calculate and know exactly how much the shipping cost is to your country, whenever you add items to the shopping cart.
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